Frequently Asked Questions

What's included in the price?
The rates include breakfast and dinner, daily full housekeeping services, and the use of all Ranch amenities. (There is an additional charge for horseback riding.) Lunch, either menu or cookout, is available daily but is not included in the rates.

What is the charge for additional people?
Each additional person age 11 and over is $70 per night. Children age 6 to 10 are $59 per night. There is no additional fee for children age 5 and under. B & B and Winter rates are lower.

What are your check-in and check-out times?
Check-in time is 4:00pm and check-out time is 11:00am, unless arrangements are made in advance.

How do we confirm our reservation? And what is your cancellation policy?
A deposit, based on the length of your stay, is required when you make your reservation. Reservations for stays of up to seven days can be confirmed with a one-night deposit. Reservations for stays of more than seven days require a two-night deposit. Deposits are refundable if you give us 30 days’ notice of cancellation. For shorter notice, refunds are based on our ability to fill the reservation. There is also a cancellation fee of $50 per unit.

How much tax is added to the final bill?
We have to add local tax (4%) and state tax (7%) to the final bill.

Do you accept credit cards?
Yes, we gladly accept VISA, MasterCard and American Express.

Are there refrigerators in the rooms/cabins?
All the cabins and four of the units in Silverbell have either a full or a small refrigerator.

Is the Ranch air-conditioned?
There’s no air conditioning. And no need for it. The high altitude at the Ranch keeps temperatures pleasantly cool, even in summer.

What kind of food can we expect?
For dinner, we serve American-style food that can range from steak, chicken and ribs on the outdoor grill to baked ham and roast pork in the indoor dining room. There’s also a selection of side dishes, including fresh garden vegetables, onion casserole, corn soufflé, garden salad and hot dinner rolls.

Breakfasts include bacon and sausage, eggs, biscuits, French toast, fresh fruit juices, coffee, and homemade jellies and jams.

Lunch off the menu includes deli sandwiches, hot dogs, hamburgers, homemade soups and salads.

Are you able to accommodate special diets? Vegetarian?
Yes, we can accommodate vegetarian diets, gluten-free diets or other food allergy diets with prior notification.

What kind of entertainment can we expect on our visit?
There’s no rigid schedule for entertainment at the Ranch. Generally, there’s live music after dinner about three or four times a week, sometimes with clogging or square dancing. There may also be historical lectures, storytelling or informal educational demonstrations. For specific information regarding your visit, please call us at (828)926-1401.

Will we have access to cell phone and internet service?
Guests who have Verizon service can get cell phone signals. AT&T/ iPhones cannot get a signal here. The Ranch offers free wi-fi. There are also several internet cafes and locations nearby where you can pick up a good signal. (The Ranch’s internet may go down periodically due to weather-related issues.)

Do you allow pets?
Sorry, no.

Is the outdoor swimming pool heated?
Yes.

What activities do you offer?
Activities offered at various times include guided hikes, wildflower walks, wagon rides, fishing, badminton, croquet, ping pong, basketball and horseback riding.